What makes GoToConnect so impressive is the sheer number of features available, with the platform offering businesses more than 100 calling, collaboration, and mobile features and tools, as well as several video conferencing services.Īll of the general features, including custom call routing, team-based call distribution, as well as time-based and geolocation routing, are included, and customers also have access to personal meeting rooms.Īdvertising itself as a UCaaS solution, businesses don’t need to install any new equipment and GoToConnect will handle all maintenance and upgrades. With all of the VoIP solutions featured in this guide, there is a multitude of different features on offer, depending on the particular pricing plan that businesses decide to go for. There are also option to include the developer network which allows access to APIs to make for a truly customized phone system.
Pricing depends on the number of users and number of features required, with the best deals available when there are more than two users. There are also integrations available for a large number of apps, including SalesForce, Microsoft 365, Zoho, Zendesk, Oracle and more. The central contact center features omnichannel routing, CRM software integrations, agent management tools, as well as actionable analytics (opens in new tab). It also offers HD voice and audioconferencing through mobile devices, as well as team collaboration through screen sharing and HD video for both tasks as well as video conferencing. It's a powerful but flexible system that allows you to use most any mobile device to run as a softphone, and there's good compatibility with a range of existing PBX phone hardware.Īs expected, there is a comprehensive set of features included as standard, including call logging, monitoring, recording, and online faxing (opens in new tab). RingCentral MVP is an all-in-one cloud platform for calls, audio conferencing, online fax, and SMS.
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